Managed IT Services

Centralised Services

Tycom’s Centralised Services team handles everything behind the scenes, covering all the services delivered through use of our Remote Monitoring and Management (RMM) tools. Centralised Services is a key function within our Service Delivery framework.   Tycom’s Centralised Services team is responsible for making sure that the services delivered all follow best practice standards and […]

Support

This is the traditional reactive element of IT Support. The Service delivered by this team include: Helpdesk Support; problem isolation and resolution; “how to” questions. Customers have access to a portal for logging and viewing call status Helpdesk Support On-site Support Problem isolation and resolution “How to” questions Customer portal for logging and viewing call […]

vCIO

Your designated vCIO “Virtual Chief Information Officer” will work with you to analyse potential IT opportunities and risks in your business, align your IT strategy with your business goals, plan for the future with your budget in mind, and help you make informed decisions about your IT.   Strategic Planning and Support: A dedicated virtual […]

Network Administration

One of our highly skilled and certified Network Administrators will be assigned to proactively manage and maintain the integrity of your business computer systems.   Proactive Onsite Visits: Your designated Network Administrator will make a regularly scheduled visit to your site to ensure best practices are being enforced and make sure everything is running smoothly. […]

Professional Services

Our Professional Services cover the entire lifecycle of IT infrastructure from architecture, consultancy, project management, commissioning onto on-going support. Whether you simply need help on a specific area of your project, or are looking for a complete turnkey solution, our services are delivered by a dedicated team and underpinned by some of the best support […]

Tailored Managed IT Services for: